What remains of containment? Evolution of artifact ecologies in civil security organizations
Que reste-t-il du confinement ? Evolution des écologies d'artefact dans des organisations de sécurité civile
Abstract
Crisis situations often led to profound professional transformations in terms of
resources and practices. For example, COVD-19 has had major impacts on work
environments with measures such as mandatory mask wearing, social distancing and
containment episodes. Civil protection organizations (firefighters, emergency operations,
healthcare) have not returned to their pre-confinement set-up since the end of the
pandemic: their collaborative tools and professional practices (i.e. regular introduction of
teleworking, new inter-departmental communication tools), that is their artifact ecologies,
have evolved. My research aims to develop a better characterization of these evolutions
by documenting and analyzing the evolutions of the ecologies of hardware and software
artifacts of civil protection organizations, while and after the lockdown period. To achieve
this, my study uses a qualitative research strategy based on semi-directive interviews
and practical observations of inter-service training sessions. The lessons learnt from this
aim at providing guidance for dealing with changes during crisis situations in the context
of long-term cooperating organizations and their associated ecologies of artifacts.
Origin | Files produced by the author(s) |
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